Sales and operating company

Studio Alice Co., Ltd.

Mail order business manager

Mariko Miyashita

Headquarters location

7F, Osaka Daiichi Seimei Building, 1-8-17 Umeda, Kita-ku , Osaka 530-0001

Contact (telephone)

0120-530-362 ( egao Photo Service Customer Center)

Contact (email)

support@egao.photo

Product selling price

Described on the sales screen
* The selling price varies depending on the facilities contracted with us and the agreement with the event organizer.

Necessary charges other than the product price

Consumption tax, payment fee, shipping fee

Sales quantity

If there is a limit on the quantity, describe it on the sales screen

Product delivery time

The delivery method is decided in advance for each facility and event organizer contracted with us. In addition, the delivery method may differ depending on the event.

When sending the product directly to the customer

Delivery date

Approximately 2 weeks after the order confirmation date

shipping method

Yu-Packet, courier

When delivering products to contract facilities or event organizers in a lump sum

Delivery date

Approximately 3 weeks after the order deadline

shipping method

Bulk delivery by courier to each contract facility or event organizer
* The time required for shipping may be extended due to the year-end and New Year holidays and the time when orders are concentrated.

For data sales (only for facilities and events that sell data)

Scheduled download start date

After the day after the order confirmation date

Download deadline

You can download from My Album until you withdraw from this site

How to download

Notification of download information by email

payment methods

① Credit Card
② Convenience payment (deferred payment): Invoice will be sent separately.
③ Rakuten Pay: Payment by Rakuten ID

About defective returns and exchanges

・We take great care in manufacturing the products, but if you find any defective products, please let us know within one week. We will create it again and replace it. In addition, we will replace damaged items during transportation in the same way. Please note that due to the characteristics of the product, we cannot accept returns or exchanges due to customer's convenience.

-The image of the image you see on your smartphone or PC monitor may differ from the actual print-finished image due to differences in hardware such as LCDs and differences in the software that displays the images. Please note that it will be a problem. In addition, we cannot accept reprints or returns for this reason, so please forgive us.

Defective product return shipping fee

We will bear the burden.

Other noteworthy things

None

Contact information for returns / exchanges, etc.

For service inquiries, please contact the inquiry form or the egao Photo Service Customer Center.

Inquiries by email

Inquiry form

Inquiries by phone *Available in Japanese only.

0120-530-362 (toll-free) egao Photo service Customer Service Center
( 9:00 ～ 18:00 specific date, except for the year-end and New Year holidays, etc.) depending on the contents of an inquiry, in confirmation of the contract facilities and event organizer Please note that it may take some time to respond.