Information Provided Under Japan’s Act on Specified Commercial Transactions
Sales and operating company
Studio Alice Co., Ltd.
Mail order business manager
Mariko Miyashita
Headquarters location
7F, Osaka Daiichi Seimei Building, 1-8-17 Umeda, Kita-ku , Osaka 530-0001
Contact (telephone)
0120-530-362 ( egao Photo Service Customer Center)
Contact (email)
support@egao.photo
Product selling price
Described on the sales screen
* The selling price varies depending on the facilities contracted with us and the agreement with the event organizer.
Necessary charges other than the product price
Consumption tax, payment fee, shipping fee
Sales quantity
If there is a limit on the quantity, describe it on the sales screen
Product delivery time
The delivery method is decided in advance for each facility and event organizer contracted with us. In addition, the delivery method may differ depending on the event.
When sending the product directly to the customer
- Scheduled Shipping Date
- Approximately 10 days after the date you placed your order
* When requesting a combined shipping, your orders will be shipped approximately 10 days after the date you placed your last order.
* The shipping date may be delayed during busy times including the end of the year and New Year holidays.
- Shipping Methods
- Yu-Packet, courier
- [What is Combined Shipping?]
A service that allows you to have multiple orders placed within 80 days of the date of your first purchase delivered together.
When delivering products to contract facilities or event organizers in a lump sum
- Scheduled Shipping Date
- Approximately 20 days after order closing date
* The shipping date may be delayed during busy times including the end of the year and New Year holidays.
- shipping method
- Bulk delivery by courier to each contract facility or event organizer
* The time required for shipping may be extended due to the year-end and New Year holidays and the time when orders are concentrated.
For data sales (only for facilities and events that sell data)
- Scheduled download start date
- After the day after the order confirmation date
- Download deadline
- You can download from My Album until you withdraw from this site
- How to download
- Notification of download information by email
payment methods
① Credit Card
② Rakuten Pay: Payment through Rakuten ID
③ Convenience Store Payment (After Delivery): Payment made at a convenience store or bank with an invoice sent separately
About defective returns and exchanges
・We take great care in manufacturing the products, but if you find any defective products, please let us know within one week. We will create it again and replace it. In addition, we will replace damaged items during transportation in the same way. Please note that due to the characteristics of the product, we cannot accept returns or exchanges due to customer's convenience.
-The image of the image you see on your smartphone or PC monitor may differ from the actual print-finished image due to differences in hardware such as LCDs and differences in the software that displays the images. Please note that it will be a problem. In addition, we cannot accept reprints or returns for this reason, so please forgive us.
Defective product return shipping fee
We will bear the burden.
Other noteworthy things
None
Contact information for returns / exchanges, etc.
For service inquiries, please contact the inquiry form or the egao Photo Service Customer Center.
- Inquiries by email
- Inquiries by phone *Available in Japanese only.
- 0120-530-362 (toll-free) egao Photo service Customer Service Center
( 9:00 ~ 18:00 specific date, except for the year-end and New Year holidays, etc.) depending on the contents of an inquiry, in confirmation of the contract facilities and event organizer Please note that it may take some time to respond.