1.When using the service

1. In order to use this service, please register as a member on this service using the authentication ID issued by our company and the e-mail address and password prepared by the user in advance, and personal information such as the user's name will be entered. You need to register. Minors are not allowed to register when registering to prevent trouble when handing over photos. Also, please register with your real name.
2. This service is available only on the Internet. It is the user's responsibility to prepare the equipment, software, communication means, etc. for browsing the Internet. Please check here for the recommended environment . In addition, there is no cost to use this service, but the user is responsible for the photo fee, product fee, communication fee associated with using the Internet, shipping fee, payment fee, etc.
3. The photos of events, etc. sold on this service are "records of events, etc. in which many people participate", and since they are highly public, users do not claim portrait rights or privacy rights. Please agree. In addition, some events may be photographed for individuals and sold on this site with a password so that other users cannot view them. You agree not to claim portrait rights or privacy rights.

2.Handling of personal information

1. Personal information registered in this service will be managed appropriately in accordance with the personal information protection policy established by our company. You can check the personal information protection policy here. *Linked page is in Japanese.
2. It is the user's responsibility to manage the confidentiality of the authentication ID, user's e-mail address, and password provided by the Company and the organizer. Please note that we are not responsible for any damage caused by the registered personal information being revealed to others due to the carelessness of the user.

3.Available services

1. You can view photos of events and photo sessions associated with the registered authentication ID. We have decided in advance with us or the organizer that you can browse, and we will notify you to the registered e-mail address when it is possible to browse.
2. You can purchase the photos you have viewed. Since the types and prices of photos that can be purchased are agreed with us or the organizer in advance, the product content may differ from other events, or the selling price may differ. Purchased photos can be viewed at any time on My Page until the user withdraws from this service, and additional orders can be placed at any time.
3. Depending on the agreement with our company or the organizer, we may provide an opportunity for resale. Please check the information on this service and the information from the organizer regarding the availability and timing of resale. In addition, please note that the price may differ when reselling.

4.About closing and canceling your order

1. Your order will be confirmed when the user completes the order for the photo or product within this service. Due to the nature of custom-made products, in principle, cancellation is not possible due to user circumstances after the order is confirmed. Please check the order confirmation screen for the total payment amount including the product price and shipping fee.
2. Depending on the event or photo session, you may be asked to apply for participation in advance, and the prepaid order may be confirmed at that time. In that case, please note that in principle, refunds will not be accepted even if you do not participate on the day after the cancellation period.
3. If there is an error in the item price or item description, we may correct or cancel the order with apology and correction.

5.About payment

1. The user shall pay the purchase price by the means specified by the Company. Payments to our stores and organizers are not available. As a general rule, you can choose to pay by credit card, Rakuten Pay, or postpay at a convenience store. If you choose to pay at the convenience store, a separate payment fee will be charged. For details, please refer to " Information Provided Under Japan’s Act on Specified Commercial Transactions ".
2. We outsource the collection of the purchase price to a settlement agency. For payment purposes, we will provide payment information to the payment agent. Confidential information such as the card number at that time is sent to the payment agency using encryption technology (SSL: SecureSocketsLayer), and confidential information related to payment is not stored and managed in this service.

6.About product creation

1. We pay close attention to the work of creating photos and products ordered by users, but unexpected accidents may damage the order information from users. In this case, we may ask the user to reorder.
2. Differences between the images viewed on the screen of the user's computer monitor or smartphone and the products actually delivered due to differences in the color of the monitor or LCD, hardware / software settings, or the principle difference in the creation method. Will occur. Please note that we cannot accept returns or exchanges of products for these reasons. However, if there is a problem with the product, such as the product creation process or shipping, which is attributable to us, we will replace it with a new product.
3. The photos on this service are images that have been sized to the size specified by us. Please note that the original image cannot be provided in any case.

7.About delivery of products

1. The delivery period, delivery method, shipping fee, etc. of the ordered photos and products will vary depending on the agreement with us or the organizer. Please note that you cannot change the delivery method or specify the delivery date and time.
2. Data is sold at some events and photo sessions. If you purchase with the data, you can download it from My Page after completing the order.
3. If for some reason the item shipped by us is returned, our customer center will contact you to confirm the redelivery. Please note that in principle, shipping charges will be charged when re-delivering the product. We also re-distribution even after a lapse of 60 days from the date of receipt of the returned goods will be disposed of for products that can not process the feed, we re-create or refund of the product, the other will serve as assume any responsibility because you Please note.
4. If the delivered product is defective, please use the inquiry form in this service within 7 days after the product arrives, or the egao Photo Service Customer Center（Tel 0120-530-362 9: 00-18: 00 Weekdays ＜Mon-Fri＞ * Except 12 / 30-1 / 3）Please contact us.

8.About withdrawal of service

1. The user can withdraw from this service at any time. If you want to withdraw from the membership, please go to the withdrawal procedure of the member information. Please note that personal information, purchase history, purchased images on My Page, etc. registered in this service at the time of withdrawal will be deleted and cannot be restored in any case.
2. If the contract between the Company and the organizer is terminated, you will not be able to view photos or purchase the events held by the organizer, but the user's membership information will be retained. If you do not plan to use it in the future, please cancel the membership yourself.
3. Contracts for products ordered before the user's withdrawal will not be invalidated by the withdrawal.

9.Prohibitions

1. When using this service, the user shall not perform the following acts. We may refuse to use this service if we find that it causes inconvenience to other users or that we deem it inappropriate.

• Report or register false facts when using this service
• Reprinting, transferring, copying, or copying the contents of this service, products, or images without permission.
• Falsifying the information provided by this service and the program of this service
• Sending or writing harmful computer programs, etc. to this service
• Disclosing and providing unique information that we give to users to third parties
• Infringement of intellectual property rights such as copyrights of our company or a third party and other rights on this service
• Performing acts that infringe or may infringe the privacy of others on this service
• Defaming or defaming our company, the organizer, or other third parties, and damaging their honor or credibility.
• Interfering with our business or the operation of this service by any means
• Other acts that violate public order and morals, or acts that violate laws and ordinances
• Performing acts for the purpose of business activities targeting an unspecified number of people
• Other acts that the Company deems inappropriate

10.Disclaimer and damages

1. If we deem it necessary, we may change, suspend or discontinue part or all of this service without prior notice. We are not responsible for any disadvantages caused by this.
2. The Company shall not be liable for any damages caused by interruption, delay, suspension, data loss, unauthorized access of this service due to failure of communication line or server, or other damages caused to the user regarding the service.
3. If the user violates these Terms of Service or causes damage to the Company or a third party for any other reason, the user shall compensate for all damages (including attorney's fees). If a dispute arises between the user and a third party, the user shall resolve it at the expense and burden, and shall not cause any inconvenience to the Company.
4. The Company shall not be liable for any accidents, injuries, thefts, equipment malfunctions, etc. caused by the carelessness of the user at events or photo sessions held by the Company or the organizer.
5. We will send various information and notifications to users by sending an e-mail to the e-mail address registered on this site, but we sent an e-mail regardless of whether the user received the e-mail. We consider that you have reached the customer at that time.

11.Temporary suspension of service use

1. The Company may temporarily suspend the use of this service in any of the following cases. It is assumed that the user will be notified in advance, but please note that if there is no grace to notify the user, such as in an emergency, it may be interrupted without prior notice.

• When performing system update work, maintenance work, or construction work. When a natural disaster, incident or other emergency occurs or is likely to occur, making operation difficult.
• When the Company determines that it is necessary to temporarily suspend the use of this service due to the operation of this service or other reasons.

12.Deletion of information, etc.

1. If the organizer requests deletion, or if we recognize the need, we may delete the information registered by us and the uploaded images without prior notice to the user or the consent of the user. We are not responsible for any disadvantages caused by this.

13.Attribution of intellectual property rights, etc.

1. Patent rights, utility model rights, design rights, trademark rights, copyrights, other intellectual property rights, know-how, etc. of information related to this service (including but not limited to images, texts, designs, etc.) (Hereinafter, collectively referred to as "intellectual property rights, etc.") shall belong to the Company, and the user shall not be able to use the information related to this service for any purpose other than the use of this service. increase.

14.Matters to be discussed

1. Matters not stipulated in this agreement or doubts regarding this agreement shall be resolved in good faith between the user and our company.

15.Governing law, jurisdiction

1. The governing law of this agreement shall be Japanese law. In addition, the Osaka District Court shall be the exclusive jurisdiction court of the first instance for any dispute that arises with the Company regarding this service or this agreement.

16.Revision of this agreement

1. We may change this agreement at our discretion at any time without notifying the user or consenting to the user. The terms changed by the Company shall be applied from the time when the Terms are displayed on the member registration screen of this service.

When using the site

Thank you for using "egao Photo Service".

This website is managed and operated by Studio Alice Co., Ltd.
Please read the following contents before browsing the website or using each service on the site.
* The contents are subject to change without notice. Please note.

Supported browsers and operating systems

In order to use this website more safely and comfortably, we recommend that you view the site in the following environment. Please note that you may not be able to use the service correctly if you use the service in an environment other than the one recommended by us.
* The contents are subject to change without notice. Please note.

■ Supported mobile device browsers and OS

(1) iPhone / iPad
　OS: iOS 11 or later
　browser: Apple　Safari

(2) Android (smartphone / tablet)
　OS: Android 6.0 or later
　browser: Google Chrome

■ Supported desktop browsers and OS

(1) WindowsPC
　OS: Windows10 or later
　browsers: Google Chrome, Mozilla Firefox, Microsoft Edge latest version

(2) MacPC
　OS: MacOSX 10.14 or later
　browsers: Apple Safari

--About JavaScript--

This website uses JavaScript. If the JavaScript function is disabled in your browser, it may not function properly or may not be displayed correctly. Please enable JavaScript in your browser settings when viewing.

--About cookies--

・This site uses cookies. Please make sure that you are set to accept (enable) cookies.

--About style sheets--

This website uses style sheets. If the style sheet is disabled in your browser, it may not be displayed correctly. Please enable the style sheet in your browser settings when viewing.

About the product

You can order the following products from the "egao" photo service.
The products and prices we handle vary from facility to facility and from event to event.
Please check the distributed leaflets or when ordering on the site.

• Printed product
   Print L size （127 x 89mm, 3.5 x 5"）
   Print 2L （178x127mm, 5 x 7“）
   Print 8 x 10“ （254x203mm）
   Print 10 x 12" （305x254mm）
   Group photo: 178 mm x 127 mm (with white border and text)
   Photo sheet: 279 mm x 189 mm
• Data Product
   data (download): Long side up to 3,000 pixels
• Photo goods (photo processing products)
   Key chain: Rectangle. approx. 5 cm x 3.5 cm / Round. diameter approx. 3.5 cm
   Can badge (large) 1 piece: Body diameter approx. 5.5 cm
   Can badge (small) 2 pieces set: Body diameter approx. 3 cm
   Calendar ( 2 sheets for 1 year): Approximately 30 cm x 21 cm
• Related products
   egao Album (main body): Vertical approx. 30 cm x Horizontal approx. 21 cm x Back width approx. 3.5 cm
   egao Album replacement mount (free / pocket): Vertical approx. 28 cm x Horizontal approx. 19 cm
   Title card (set of 30): 127 mm x 89 mm (set of 30) Same size as L version)
   Photo envelope, masking tape, etc.

* Product specifications and designs are subject to change without prior notice.
　In addition, depending on the product, sales may be suspended or terminated without prior notice.
* Products will be added in the future.

About payment

The "egao" photo service supports the following payments for product prices.

• You can choose from payment methods [credit card payment], [Rakuten pay], and [convenience postpayment].
  * If you use post-payment at a convenience store, a prescribed fee will be charged separately.
• Credit card You can use [MASTER], [VISA], [JCB], and [AMEX] as payable cards.
  Please note that the order will be settled at the same time as the order, so the order may not be confirmed due to the expiration of the card or insufficient usage amount.
• Rakuten Pay You can pay using your Rakuten ID and password.
  Rakuten points will be awarded according to the amount of your order.
  It is also possible to apply Rakuten points to the payment amount.
  You can choose from [Rakuten Card], [MASTER], [VISA], [JCB], [AMEX], and [Diners Club].
  * Rakuten points can only be earned by paying with Rakuten Card, Rakuten Points, or Rakuten Cash.
• A postcard for payment will be sent separately at the same time as the convenience store deferred payment product is shipped.
  After confirming the order details of the postcard, please pay at a convenience store or post office near you.
  A payment fee of 280 yen (308 yen including tax) will be charged.

About shipping products

The delivery method is decided in advance for each facility and event organizer contracted with us. In addition, the delivery method may differ depending on the event.

When sending the product directly to the customer

Delivery date

Approximately 2 weeks after the order confirmation date

shipping method

Yu packet, courier

When delivering products to contract facilities or event organizers in a lump sum

Delivery date

Approximately 3 weeks after the order deadline

shipping method

Bulk delivery by courier to each contract facility or event organizer
* The time required for shipping may be extended due to the year-end and New Year holidays and the time when orders are concentrated.

For data sales (only for facilities and events that sell data)

Scheduled download start date

After the day after the order confirmation date

Download deadline

You can download from My Album until you withdraw from this site

How to download

Notification of download information by email

About product cancellation

Since it is an order, it cannot be canceled after the order is confirmed due to the characteristics of the product.
When placing an order, please check the contents carefully before confirming the order.

Contact

For inquiries regarding "egao Photo Service", please contact the following.

--Customer Center--

Inquiries by phone *Available in Japanese only.

0120-530-362egao Photo Service Customer Center
Reception Hours 9: 00-18: 00 (Closed on specific days and during the year-end and New Year holidays)

Inquiries by email

Inquiry form